Whistleblowing

Your complaint will be easier to follow up if it includes the following elements:

What: Actions indicating a known violation
Where: Where the action was carried out
When: When the action was carried out
Who: Whoever was involved in the act
How: How the action was carried out (method, manner, etc.)

• Pelapor yang mengetahui adanya perbuatan yang memiliki indikasi pelanggaran atau kecurangan yang terjadi di perusahaan dapat menyampaikan laporannya melalui email khusus yang diperuntukkan menerima laporan pelanggaran atau kecurangan.

• Pelapor diminta mengisi terlebih dahulu formulir diatas dan menyertakan bukti-bukti yang mendukung laporan.

• Dalam hal pelapor tidak menyampaikan laporan dengan lengkap dan atau kurangnya bukti-bukti pendukung, maka pejabat yang bertanggung jawab mengelola laporan whistleblowing system berhak meminta kelengkapan informasi kepada pelapor.

• Bila laporan sudah lengkap dan memenuhi persyaratan, maka pejabat yang bertanggung jawab akan memproses lebih lanjut laporan yang masuk dengan cara mencari informasi dengan selengkap-lengkapnya, melakukan penelitian, analisa dan kajian atas laporan yang masuk.

• Pejabat berwenang dimaksud dapat melakukan pemanggilan kepada pelapor dan saksi-saksi lainnya (jika ada) untuk memverifikasi bahwa pelapor benar-benar mengetahui adanya pelanggaran atau kecurangan yang dilakukan terlapor.

• Selanjutnya pejabat berwenang memanggil terlapor untuk melakukan interogasi guna mendapatkan kepastian terjadinya pelanggaran atau kecurangan serta memperoleh latar belakang penyebab terjadinya pelanggaran atau kecurangan.

ISO 20000-1:2018 – Information Technology Service Management System

PT Reasuransi Indonesia Utama (Persero) obtained ISO 20000-1:2018 certification for Information Technology Service Management System (ITSMS) on January 11, 2021. The certificate was awarded by TÜV Nord Indonesia to Mrs. Putri Eka Sukmawati, Director of Development, Risk Management, and Compliance.

ISO 20000-1 is a standard for implementing IT service management to ensure the availability of IT services as a support for business and company operations.

The certification process was conducted by TÜV Nord Indonesia, a certification body, for PT Reasuransi Indonesia Utama (Persero), which implemented an Information Technology Service Management System for the scope of REINS System Management by the IT Division.

PT Reasuransi Indonesia Utama (Persero) prepared for certification starting from leadership commitment to IT service management implementation, organizational awareness enhancement, conducting gap analysis, and proceeded with the development and establishment of the Statement of Applicability (SOA) and ITSM procedures.

During the implementation phase, they assessed service catalog, availability, reporting, and IT service continuity management. Subsequently, Stage 1 Audit involved documentation verification and ITSM implementation assessment. Stage 2 Audit verified the effectiveness of the IT service management system through interviews and visits by the audit team. After successfully completing these stages, PT Reasuransi Indonesia Utama (Persero) was awarded ISO certification on March 4, 2021.

ISO 27001:2013 – Information Security Management System

PT Reasuransi Indonesia Utama (Persero) obtained ISO 27001:2013 certification for Information Security Management System (ISMS) on January 11, 2021. The certificate was awarded by TÜV Nord Indonesia to Ms. Putri Eka Sukmawati, Director of Development, Risk Management, and Compliance.

ISO 27001 is a standard for information security management systems. In relation to the implementation of Good IT Governance, companies need to focus on information security aspects to ensure that data and information managed by the company remain secure and controlled.

The certification process was conducted by TÜV Nord Indonesia, a certification body, for PT Reasuransi Indonesia Utama (Persero), which implemented an Information Security Management System for the scope of services and management of the company's data center facilities.

PT Reasuransi Indonesia Utama (Persero) prepared for certification starting from leadership commitment to information security, organizational awareness enhancement, conducting gap analysis, and proceeded with the development and establishment of the Statement of Applicability (SOA) and ISMS procedures.

During the implementation phase, they conducted risk assessment through asset identification, vulnerabilities, and threats to determine acceptable risk levels. Subsequently, Stage 1 Audit involved documentation verification and ISMS implementation assessment. Stage 2 Audit verified the effectiveness of the information security system through interviews and visits by the audit team. After successfully completing these stages, PT Reasuransi Indonesia Utama (Persero) was certified on January 11, 2021.

ISO 9001:2015 – Quality Management System

PT Reasuransi Indonesia Utama (Persero) obtained ISO 9001:2015 Quality Management System certification on November 10, 2020. The certificate was symbolically handed over by Mr. Budi Utomo, Head of Eco Framework Division at PT Sucofindo (Persero), to Ms. Eka Putri Sukmawati, Director of Development, Risk Management, and Compliance, at Indonesia Re's building in Jakarta.

ISO 9001 is an international standard that sets requirements for Quality Management Systems (QMS). QMS is a management system designed to oversee all activities and tasks within an organization to ensure that the products and services offered, as well as the means used to achieve them, are consistent. This is crucial for achieving and maintaining the desired level of quality within the company.

The certification process was conducted by PT Sucofindo (Persero), a certification body, for PT Reasuransi Indonesia Utama (Persero), which implemented a Quality Management System for the scope of General Reinsurance and Life Reinsurance services.

PT Reasuransi Indonesia Utama (Persero) prepared for certification over a period of 10 months. This began with understanding the Quality Management System by conducting ISO 9001-2015 Interpretation Training and raising awareness among all employees. This was followed by preparing company documentation based on ISO 9001, including the development of quality manuals, policies, and procedures. Subsequently, they entered the system review phase with Internal Audits and Management Reviews. The final stage was certification, with an Audit conducted by PT Sucofindo (Persero) from October 14-16, 2020, and Indonesia Re was certified on November 10, 2020.